Pre Xmas Delivery Order by 9th December:

Refunds & Returns


UPDATED RETURNS POLICY. We have extended our returns, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund anytime before 1st February 2022.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

How to Return Your Jewellery

Please note all returns and repairs will not be accepted from 26th November 2021 to 5th January 2022.

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned fully insured to our address:

DF Logistics
Level 13,
92 Albert street,
Auckland 1010
New Zealand

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.